Soozoo Limited (Soozoo T/A SK Canine Fitness and rehabilitation Centre) Privacy Policy

 

Our contact details.

Name: SooZoo Limited

Address: 29 Macclesfield Road, Hazel Grove, Stockport, SK7 6BD

Phone Number: 0161 4833256

E-mail: info@soozoo.co.uk

 

The type of personal information we collect.

We currently collect and process the following information:

  • Name, address, contact numbers, email addresses, information on your animal/s
  • CCTV images (people and vehicles)
  • Any other personal information provided (emergency contacts, veterinary information)

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Hydrotherapy / Physiotherapy
  • Dog home boarding
  • Small animal boarding
  • In person workshops

We also receive personal information indirectly, from the following:

  • Veterinary practices
  • MDT (Multi-disciplinary Team – i.e. other therapists/behaviourists etc)
  • Insurance companies
  • Colleges/Universities, educational establishments
  • Work experience providers

 

We use the information that you have given us to be able to provide you with services requested (i.e. hydrotherapy/physiotherapy, animal boarding, work experience)

We may share this information with veterinary practices, MDT’s and insurance companies.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us directly via email (info@soozoo.co.uk )

(b) We have a contractual obligation

(c) We have a legal obligation

(d) To comply with the veterinary surgeon’s act (1966)

(e) To adhere to NARCH code of conduct

 

How we store your personal information

Your information is securely stored.

We keep all data on web-based software. The software is hosted by SHARC, Pet sitter Plus and Pet Admin. Details of how they host the data, and their cyber security can be found on each website.

Data is stored indefinitely or until no longer required.

Data is only accessed internally by staff members who individually have access rights, and this is monitored by management closely. Should a staff member leave their access is revoked immediately.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@soozoo.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@soozoo.co.uk or NARCH (Hydrotherapy only)

You can also complain to the ICO if you are unhappy with how we have used your data.

Our ICO registration number is: C1437407

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk